Director of Customer Success and Delivery

Location: US / Remote
Work Hours: EST (Preferred)
Salary: $120K - $150K + Bonuses

Overview

We are seeking a dynamic and experienced Director of Customer Success and Delivery to drive the adoption and long-term success of our enterprise software solutions. This role is pivotal in transitioning customers from pilot projects to full-scale implementation, ensuring growth and high satisfaction. The ideal candidate will combine a deep understanding of enterprise software sales with proven expertise in guiding pilots, managing implementation rollouts, and delivering actionable reporting on key success metrics.

Key Responsibilities

Enterprise Software Sales Support

• Partner with the sales team to support technical pre-sales discussions and ensure a seamless transition for new enterprise customers.
• Leverage deep technical knowledge of enterprise software architectures, deployment methodologies, and operational requirements to address client needs effectively.
• Articulate the value proposition of the company’s software, including benefits of on-premises deployments, containerized solutions, and cloud-based implementations.

Guiding Pilot Success & Implementation Rollout

• Lead and oversee pilot projects, ensuring alignment with strategic business objectives and technical feasibility for full-scale implementation.
• Collaborate with customer IT teams to configure, test, and optimize software in diverse environments, including self-hosted, hybrid cloud, and Kubernetes-managed infrastructures.
• Act as a technical advisor, guiding customers on best practices for deployment, system integration, and ongoing optimization.

Customer Relationship & Communication

• Ensure customers are fully trained on both functional and technical aspects of the software, empowering them for long-term success.
• Monitor system performance and customer feedback, proactively addressing technical concerns to drive retention and loyalty.
• Effectively position the value proposition of the platform, showing how it helps teams optimize workflows and collaboration.
• Conduct technical demos and presentations, clearly explaining complex features in an engaging way.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience).
• 5+ years of experience in enterprise software implementation, customer success, or technical consulting, ideally in DevOps, or IT infrastructure domains.
• Proven ability to lead enterprise software deployments, including on-premises and containerized (Docker/Kubernetes) environments.
• Strong understanding of software architecture, networking, and security best practices for enterprise IT environments.
• Exceptional project management skills, with experience in developing and executing detailed implementation plans.
• Excellent communication skills, with the ability to translate complex technical concepts into business value for stakeholders.
• Hands-on experience with CRM and project management tools, as well as reporting and data analytics.

Preferred Qualifications

• Degree or certifications in Cloud Computing, DevOps, Project Management (PMP), or Kubernetes (CKA/CKAD).
• Experience with IT service management (ITSM) frameworks and enterprise security compliance standards.
• Background in fast-paced, high-growth technology companies, particularly in developer tooling, infrastructure software, or cybersecurity.

Why Join Us?

• Work with a fast-growing startup shaping the future of software engineering.
• Own impactful projects and see your work drive real results.
• Collaborate with a smart, passionate team in an innovative, agile environment.
• Remote-first culture with flexibility and autonomy.
• Opportunity for exponential growth—grow your skills, take on new challenges, and advance within a scaling company.
• Generous benefits, including medical, dental, vision, and 401(k) to support your well-being.

About CodeTogether

At CodeTogether, we’re revolutionizing Software Engineering Intelligence with our cutting-edge software solutions. As a fast-growing startup, we pride ourselves on fostering innovation, agility, and a dynamic work environment. Our platform empowers developers with smarter insights, workflow optimizations, and seamless collaboration, enhancing the way engineering teams build and ship code.